Wednesday, July 20, 2016

Attention corporate and private business's you can't get away with crappy service any more.

In the old days big grocery and department stores really didn't care much if you liked their product or service since it was their way or the highway. So what if the thing you wanted was in a store 250 miles one way trip away? Today its a bit different. With the advent of the Internet and all screw up, and people blog and post to social media either Facebook or some other that YOUR store, or YOUR shop, or YOUR service stunk. Not only from a continued promise that never was kept, but still promised . This is getting as rotten as 3 week old eggs in a chicken coop. Example, and its so small of a thing that it goes beyond comprehension. A medium sized box of maple bars at our local grocery outlets. Not just Smith's Food & Drug, but too at the local Walmart. Why does it need to be in a box. People that are dependent on SNAP/EBT cards can't buy such things from the fresh single item, cabinet. For us its on the table with the rest of the donuts and cakes, including pumpkin pies. Pumpkin pies in July? Really Smith's. You could forget on pumpkin pie for at least one box of maple bars. 
Now if this was not available at ANY Smith's I'd say oh well, but to shove off the request with the , their store is bigger than ours is not good business. Nate, and myself have seperate shops and different style of repair. Yet we are the only ones doing what we do with the expert knowledge between Salt Lake City Utah and Rock Springs Wyoming. Nate fixes trucks, I do Harley's and tow. Thing is we too could say ah we're too small, we can't do that. Rather than do that we put on our thinking caps, get out the fix it books and get the jobs done. People then go home or back on the road. they use their Smartphones and computers and tell others we did good work. Guess what repeat business. In these days of modern economics and a restricted dollar, you tell somebody you can't ( or wont) do something, they tell their friends and soon, you don't have a business or a very slow one. Of course there are the youth, (at Smith's its mostly LDS kids ) that don't understand that its not out of the sky they get a pay check, its people like myself, who shop there that pays the store for product, and that provides that paycheck. 
The older adage of the customer is always right, goes hand in hand with do what the customer wants and you get paid. 
Once again its a thing of having to drive 250 miles one way to get a box of Maple bars. Get it together big box America.
ttyly

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.